SERVICE

  • We want to get things to you as quickly as humanly possible.
  • If there is a shipping charge (for expedited or international shipping, for example), we are not in business to “profit” from shipping; we charge a fee to cover packaging and shipping fees. 

Our primary shipping service is USPS ground service that takes 5-7 business days from coast-to-coast (many of our original products ship from Lawrenceville, GA). Some items ship from overseas and may take up to 30 business days to arrive. We also use fulfillment services, like Printful, to fill printed items and adhere to their policies for those.

DELIVERY

Availability

Some items will be processed and shipped within 24 hours, others in a couple of days, while some may take as many as several weeks (especially custom orders). The availability value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the availability timeframe, but it is an estimate only.

Method of Delivery

Our standard shipping method is USPS (for commercial and residential addresses in the US and all its territories) and usually takes 5-7 business days after processing, depending on the distance to the destination (freight pricing for large orders over 70lbs).

Expedited options: USPS Priority is two business days for US domestic orders. You must write a special note to receive this service and will be sent an email invoice for the service at a cost.

Delivery time is based on business days. For example, if you place an order on Sunday, we will not ship an item the same day as many of the shippers are closed.

ePacket may be used for some items shipped from outside the US. Countries we ship to include: the US, Great Britain, Australia, Canada, France, Germany, Brazil, Italy, Netherlands, Spain, New Zealand, Norway, Mexico, Sweden, Finland, Switzerland, Belgium, Ireland, Denmark, Israel, and India.

FREE SHIPPING

Free shipping is for eligible items as outlined in the Free Shipping Policy posted in the Shop is for US domestic orders only. 

Contact us at info@whatthechrysanthemumknows.com for any international options that may be available.

CALCULATING COSTS
We do not profit from shipping. Should we charge for expedited shipping, or if we’re shipping your order internationally, your shipping cost will be similar to what we are charged by the shipping company used to deliver your package. Services other than USPS may be chosen depending on mailing destination and service needs.

We charge flat rate shipping per item on all orders inside the continental US. If the wrong shipping option is chosen during checkout, an invoice for the shipping cost will be emailed to you before the item is sent. If outstanding shipping is not paid within 14 days or the initial order, the order will be cancelled and a refund for the item(s) will be issued.

Shipping costs are chosen during checkout based on the type, size, and weight of the items you are purchasing.

INTERNATIONAL SHIPPING

There is a flat rate for shipping per item for all orders outside of the continental US. If you’d like to make a custom purchase and have it shipped internationally, please send us an email at info@whatthechrysanthemumknows.com. Be sure to include a list of the items you’d like to purchase, your full name, your full shipping address, phone number, and the email address to which we should send an email invoice. We will contact you to make arrangements and create a custom invoice.